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Slashing Cost Whilst Improving Customer Service In The Automotive Industry

Background
The business is the £110million turnover UK subsidiary of a privately owned German global first tier automotive manufacturer. From the UK it supplies Jaguar, Rover, Volvo and Ford UK/Spain.
However they had major delivery issues with the result that costs for couriers and urgent transport needs (special transport) had escalated from a budget of £200,000 [...]